Privacy Policy

Last updated: 6 October 2026

At Lusitania Restaurant we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website, make a reservation, contact us or use our services, why we use that information, and how we keep it protected.

1. Who We Are

Lusitania Restaurant is responsible for the personal information described in this Privacy Policy.

Address: 353 Wandsworth Rd, SW8 2JH, United Kingdom
Email: reservation@restaurantelusitania.co.uk
Telephone: 020 7787 0600

If you have any questions about this policy or how we use your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

Your name
Email address
Telephone number
Reservation date and time
Number of guests in your party
Special requests associated with your booking
Accessibility requirements you choose to provide
Dietary requirements or allergy information you choose to provide
Information relating to deposits or prepayments
Communications you have with us regarding your booking
Feedback or enquiries you send to us
Technical information associated with your use of our website, where applicable, such as cookie and device information

We only ask for information that is relevant to providing our services or operating our business.

3. How We Use Your Information

We may use your personal information to:

Create, manage and confirm your restaurant reservation.
Contact you about your booking, including changes or cancellations.
Process deposits or prepayments required for certain reservations.
Process eligible refunds.
Record and respond to dietary, accessibility or other requirements you tell us about.
Respond to questions, complaints or other enquiries.
Maintain appropriate business and transaction records.
Protect our website and services against misuse.
Send marketing communications where we are permitted to do so.
Comply with our legal and regulatory obligations.

We will not use information provided for a restaurant booking simply to send unrelated marketing communications where we do not have a lawful basis to do so.

4. Dietary, Allergy & Accessibility Information

When making a reservation, you may choose to provide information about allergies, dietary requirements, accessibility requirements or other needs so that we can prepare for your visit and, where possible, accommodate your requirements.

Because some information you provide could reveal information about your health, we will treat it with particular care and limit its use to the purposes for which it was provided.

Please only provide information that is relevant to your visit.

5. Reservations, Prepayments & Payment Information

As explained in our Reservation Policy, we may require a prepayment or deposit for certain bookings, including reservations for more than 5 guests.

Payments may be processed using a third-party payment or reservation provider. Where this happens, the provider may process your payment details in accordance with its own privacy policy and terms.

Lusitania Restaurant does not directly store full payment-card details. All payment information is handled by Square Payments.

Information relating to the transaction, such as the amount paid, booking reference and payment/refund status, may be retained as part of our reservation and accounting records.

6. Our Reasons for Using Your Information

Depending on the circumstances, we process personal information because:

It is necessary to provide the service or reservation you have requested.
We need to comply with a legal obligation.
We have a legitimate business interest in operating and protecting our restaurant and services.
You have given us consent, where consent is required.

Where we rely on consent, you can withdraw your consent.

7. Sharing Your Information

We do not sell your personal information.

We may share information where necessary with organisations that help us operate the restaurant and provide our services, such as:

Reservation and table-management providers
Payment-processing providers
Website hosting and IT service providers
Email or communications providers
Professional advisers
Government, regulatory or law-enforcement authorities where required by law

Our providers should only process personal information for the purposes for which they have been engaged and subject to appropriate data-protection arrangements.

If your reservation system, payment processor or another service provider processes information outside the UK, this section should be updated to explain the applicable international data-transfer arrangements.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying applicable legal, accounting and operational requirements.

Different information may therefore be kept for different periods.

When information is no longer required, we will delete it or otherwise dispose of it appropriately.

9. Marketing

Where applicable, we may offer you the opportunity to receive news, promotions or information about Lusitania Restaurant.

Where your consent is required, marketing communications will only be sent after you have chosen to receive them.

You can unsubscribe from electronic marketing communications using the unsubscribe option provided in the communication or by contacting us at reservation@restaurantelusitania.co.uk.

Unsubscribing from marketing will not prevent us from contacting you when necessary regarding an active reservation.

10. Cookies

Our website may use cookies and similar technologies for essential website functionality and, where applicable, analytics or other purposes.

Where consent is legally required for a particular cookie or similar technology, we will request it before using that technology.

Further information about the cookies actually used by our website should be provided in our Cookie Policy / Cookie Settings.

11. Keeping Your Information Secure

We take appropriate organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information should be limited to staff and service providers who need the information for legitimate business purposes.

12. Your Data Protection Rights

Depending on the circumstances, data-protection law provides individuals with rights concerning their personal information.

These can include rights relating to:

Accessing personal information held about you
Correcting inaccurate or incomplete information
Requesting deletion of information
Restricting certain processing
Objecting to certain processing
Data portability
Withdrawing consent where processing relies upon consent

The availability of a particular right can depend on the circumstances and the legal basis under which information is being processed.

To exercise your rights, please contact us at reservation@restaurantelusitania.co.uk.

13. Concerns About How We Use Your Information

If you have concerns about how we have used your personal information, please contact us first at reservation@restaurantelusitania.co.uk so that we can investigate your concern.

You can also find information about data-protection rights and complaints through the Information Commissioner's Office. The ICO's current privacy-notice resources are available through its official guidance. [ico.org.uk], [ico.org.uk]

14. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy information before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy where our services, website, suppliers or legal obligations change.

When we make changes, we will publish the updated policy on our website and update the"Last updated" date at the top of this page.