Reservation Policy

We want every guest to enjoy a comfortable and welcoming experience. Please review the information below when making your reservation.

Guest Requirements & Special Requests

If you have any specific requirements, including accessibility needs, dietary requirements, allergies, seating preferences, or other requests, please let us know when making your reservation.

We will always do our best to accommodate your requirements. Some requests may be subject to availability or operational limitations, so we cannot guarantee every request. Where necessary, our team may contact you before your visit to discuss your requirements and how we can best accommodate them.

For food allergies or dietary requirements, please make these clear when booking and inform a member of our team again when you arrive.

Groups of More Than 5 Guests

For reservations of more than 5 guests, we may require a prepayment or deposit to secure the booking.

The amount payable and any applicable cancellation conditions will be clearly communicated to you before payment is taken. Your reservation will only be subject to the prepayment terms presented to you during the booking process.

Cancellations & Changes

We understand that plans can change. If you need to cancel your reservation or change the number of guests attending, please contact us as soon as possible.

For bookings where no prepayment has been taken, cancellations can ordinarily be made without a refund being required.

For reservations where a prepayment or deposit has been taken, the cancellation and refund conditions communicated when you booked will apply.

Refunds

Where a booking is eligible for a refund under the cancellation terms provided at the time of reservation, we will refund the applicable amount using the original payment method wherever possible.

If we have to cancel your reservation and you have already made a prepayment for that booking, the amount paid for the reservation will be refunded.

Please be aware that the time taken for a refund to appear in your account can depend on your bank or payment provider.

Late Arrivals & No-Shows

If you are running late, please contact the restaurant as soon as possible. Depending on availability, we cannot guarantee that we will be able to hold your table indefinitely.

Where a prepayment or deposit applies, failure to attend your reservation without cancelling may result in the payment being retained in accordance with the terms provided when you booked.

Questions About Your Reservation

If you have questions regarding a booking, special requirement, cancellation, prepayment, or refund, please contact the restaurant directly. Our team will be happy to help.